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How to use system restore If windows XP does not start September 23, 2009

Posted by computerhelpandsupport in Computer Help, Operating System, Windows XP.
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If you want to restore windows xp to fix windows xp operating system hardware and software problems. The System Restore feature resembles the Last Known Good Configuration feature, except that the System Restore feature enables you to select a date before the last successful shutdown. You can use it to select a “restore point.” A restore point is like a snapshot of your computer that Windows XP records periodically. System Restore uses the information in that snapshot to restore your computer to the earlier date.

This post provides windows xp support to use system restore if Windows XP does not Start follow the steps

Windows XP does not start
If Windows XP does not start, follow these steps to use the System Restore feature:
1. Restart the computer.
2. As the computer is restarting, repeatedly press the F8 key until you see the Windows Advanced Options screen.
3. Use the arrow keys to select Safe Mode with Command Prompt, and then press ENTER. For more information about safe mode, click the following article number to view the article in the Microsoft Knowledge Base:
315222  (http://support.microsoft.com/kb/315222/ ) A description of the safe mode boot options in Windows XP
4. Log on to the computer as an administrator.
5. Click Start, and then click Run.
6. Type the following command in the Open box, and then press ENTER:
%systemroot%\system32\restore\rstrui.exe
7. Follow the instructions that appear on the screen to restore the computer settings to a previous configuration.

If Windows XP starts for you, follow these steps to use the System Restore feature:
1. Log on to the computer as an administrator.
2. Click Start, point to All Programs, point to Accessories, point to System Tools, and then click System Restore. System Restore starts.
3. On the Welcome to System Restore page, click Restore my computer to an earlier time if this option is not already selected. Then, click Next.
4. On the Select a Restore Point page, click the most recent system checkpoint in the On this list, click a restore point list, and then click Next. You may receive a message that lists configuration changes that System Restore will make. Click OK.

Note You may receive a message that lists the configuration changes that System Restore will make. Click OK.
5. On the Confirm Restore Point Selection page, click Next. System Restore restores the previous Windows XP configuration, and then System Restore restarts the computer.
6. Log on to the computer as an administrator.
7. The System Restore Restoration Complete page appears, click OK.

Microsoft Windows Users and iYogi Predict a Surge in Tech Support for Windows 7 Upgrades September 17, 2009

Posted by computerhelpandsupport in Computer Help, Operating System, Windows 7.
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New York, NY (PRWEB) September 16, 2009 — iYogi, the on-demand tech services company with a unique global delivery model, announced today the results of a consumer poll regarding support concerns and predictions for the upcoming launch of the new Microsoft Windows 7 operating system. Based on responses from more than 1,000 Windows XP and Windows Vista users, 52 percent think that moving to a new operating system and moving their data is a hassle, suggesting some real frustrations on the near horizon. Nearly half (47 percent) think upgrading to Microsoft Windows 7 may require a call to technical support – potentially causing a huge backlog of support needs, as up to 40 million copies of Windows 7 are expected to be sold in 2009, according to IDC.

“We predict that more than 40 percent of XP users will generate support calls and inquiries globally this year and even more in 2010 as mass adoption kicks in and people face the prospect of dealing with an entirely new interface,” said Vishal Dhar, President Marketing & Co-founder of iYogi. “We estimate twice as many support calls for current Windows XP users than Windows Vista users, since Microsoft Windows XP users will require a ‘clean’ install including migrating applications, settings and drivers–a potentially arduous, time-intensive task.”

We predict that more than 40 percent of XP users will generate support calls and inquiries globally this year and even more in 2010 as mass adoption kicks in and people face the prospect of dealing with an entirely new interface

Additional survey findings reveal:

* 58 percent of users think they will or may upgrade to Windows 7, an encouraging number considering some of the backlash surrounding Vista

* Only 39 percent of users are aware that Windows 7 is launching soon, suggesting an increased flurry of help questions in the coming months as more people become aware of the upgrade options

iYogi has more has more than 90,000 annual subscribers and provides thousands of single incident sessions every day on a 24/7 basis. Its Global Delivery Platform delivers on the highest customer satisfaction benchmarks in the industry and gets smarter with every customer interaction, building a powerful knowledge base that provides unique customer insights on predictive needs to tech support.

ABOUT IYOGI
iYogi is a global on-demand services company that provides personalized computer support for consumers and small businesses in United States, United Kingdom, Canada and Australia. iYogi’s unique model, including proprietary technology iMantra and highly qualified technicians, is designed to eliminate computer-related stress and keep millions of digitally dependent consumers and small businesses always protected and productive. Only iYogi — with its proven global expertise delivery model, intelligent customer insight systems, easy-to-use self-help tools and automated PC optimization and computer support services – offers users a simple yet comprehensive path to digital serenity. iYogi has perfected the remote technical support model to overcome the current limitations of in-store, on-site, or call center services to become the fastest growing provider of support in the industry. Major resellers and technology companies are increasingly turning to iYogi to improve customer satisfaction, reduce return rates, and deliver a compelling new-value added offering to customers. For more information on iYogi and a detailed list of technologies supported, visit: www.iyogi.net.

How to Solve Wireless Networking Problems by Obtaining the DNS and IP Addresses August 24, 2009

Posted by computerhelpandsupport in Computer Help, Operating System, Windows XP.
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Trouble connecting to the Internet at different locations? Your computer may be configured with a static IP address.In this section I am going to discuss windows XP support for solve network problems with XP.

Are you able to connect your Windows XP computer to the Internet at one location but no other, such as a home network or your local coffee shop or deli via wi-fi hotspots? One culprit may be that your computer is configured with a static IP address (an identification number for your computer on the Internet).

Many locations including hotspots assign this number dynamically, so the following change will let your computer obtain this information from the network:

Following this information incorrectly may prevent you from accessing your main network or any network! Record all current configuration settings to help revert changes if problems occur. Also, depending on your network card and whether or not Windows XP manages your networks, these steps may need to be modified to fit your configuration software.

1. Right-click the network connection icon in the Windows XP Taskbar and choose “Open Network Connections”. If this icon is not available, re-enable this icon.

2. Repeat the following steps for each Internet connection type that you use to connect to foreign networks:

1. Right-click the network connection’s icon and choose “Properties” from the popup menu that appears.

2. Underneath “This connection uses the following items”, click on “Internet Protocol (TCP/IP)” and then the “Properties” button.

Accessing TCP/IP properties

3. The “Internet Protocol (TCP/IP) Properties” dialog box appears. Record the listed information as you may need it to reconnect to your primary network. Then, click the following radio buttons:

* “Obtain an IP address automatically”
* “Obtain DNS server address automatically”

4. Click “OK” on the dialog boxes to close them.

If after making this change you cannot access your primary network, repeat the above steps but click the following radio buttons:

* “Use the following IP address”
* “Use the following DNS server addresses”

Enter the information recorded earlier and then click “OK” on the dialog boxes to close them.

How to Clear Information on Inserted CDs and DVDs August 18, 2009

Posted by computerhelpandsupport in Computer Help, Operating System, Software Issue, Windows 7, Windows Vista, Windows XP.
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This post provide windows media player support to Prevent possible privacy violations by regularly clearing the Windows Media Player 10 cache information.

Windows Media Player 10 automatically stores information about CDs and DVDs that you insert into your machine, as well as some information about devices that you connect to your machine, such as digital audio players.

This information is kept in a cache for a variety of reasons. For example, when playing a CD on your computer with Windows Media Player, information about the CD, including album art, is displayed. If you happen to be offline when you replay the CD, since the information is in a cache, Windows Media Player can go ahead and show the album information.

While this cache information can be convenient, it can also be a privacy violation. If other people access your PC, it is possible for them to get information about the CDs and DVDs you view, plus information about the multimedia devices you have hooked up to your computer. Thus, if you want to delete this cache: Below given some technical support tips to delete Chache of Media player 10

1. Right-click on the Windows Media Player 10 title bar, choosing “Tools” – “Options”.
2. When the “Options” multi-tabbed dialog box appears, select the “Privacy” tab.
3. Underneath “History”, click “Clear Caches”.
4. Click “OK” to close the dialog box.

Note that depending on your needs, you may wish to clear this cache on a regular basis.

How to Change the Registered Owner and Organization Name August 12, 2009

Posted by computerhelpandsupport in Computer Help, Operating System, Windows XP.
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Change the owner and organization name in Windows XP that appears in the System Properties.

When you access the System properties from the Windows XP Control Panel, the “General” tab displays the name and organization name to which Windows XP is registered. This information is usually requested when you install Windows, or during the initial setup process if you purchase a computer pre-installed with Windows.

If you want to update this information later, do the following:
System Prorperty

System Properties, displaying Windows XP registration information

The following mentions a Registry edit and should be performed by advanced users only.
1. Run “regedit.exe” from the “Start” menu.
2. Navigate to HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows NT \ CurrentVersion.
3. In the right pane you should see the string RegisteredOwner. Double-click this to change the registered owner name.
4. Do the same for RegisteredOrganization – double-click this to change the registered organization name.
5. When done, close the Registry Editor. You will need to close and re-open the System Properties to see your changes.

How to remove and replace an internal hard disk July 30, 2009

Posted by computerhelpandsupport in Computer Help, Operating System, Windows 7, Windows Vista, Windows XP.
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This post provide technical support to remove or repalce an internal hard disk from your computer, to add or remove hard disk follow the given below three steps:

1.Turn off your computer, disconnect the power, and remove your computer’s cover. If you have a laptop, check the information from the manufacturer to find out if there is a panel you can remove to access the hard disk.
2.Unplug all cables connected to the hard disk, and then remove the hard disk. Pay attention to which cables you unplug, since you will plug the same cables into the new hard disk. If there are any screws holding in the hard disk, you’ll need a small screwdriver to unscrew them. Many hard disks slide in and out of the case on rails. If you have questions, check the information that came with your computer.
3.Insert the new hard disk and connect it to the same cables that are in the same places as the hard disk you removed. One cable connects the disk to the computer’s power supply, and the other cable connects the disk to the computer’s motherboard.

Microsoft, Intel design Windows 7 to be speedy July 27, 2009

Posted by computerhelpandsupport in CPU Problems, Operating System, Tech News, Windows 7, Windows XP.
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(Network World Middle East Via Acquire Media NewsEdge) Collaboration with Microsoft could allow the software giant’s upcoming Windows 7 OS to take advantage of multithreaded and multicore Intel chips for faster application performance, according to an Intel official.
Microsoft and Intel are working together to give Windows 7 the ability to better identify resources available and break up application processing over multiple chip cores and threads.

A feature called SMT parking allows Windows 7 to take advantage of Intel hyper threading technology for “better performance on hyperthreaded, multicore Intel processors,” wrote Joachim Lialias, an Intel alliance manager, in a blog entry on Microsoft’s Web site that was posted late Wednesday.

This feature will help users break up tasks like video encoding and image filtering over multiple task-execution threads, said George Alfs, an Intel spokesman. “The more cores you have, the better,” Alfs said. Intel chips based on its new Nehalem architecture are capable of running two threads per core, and ultimately all of Intel’s laptop and desktop chips will be based on Nehalem, Alfs said.

The companies also worked together on technologies that could allow Windows 7 to boot and shut down faster, Alfs said. Driver and BIOS-level improvement could improve the start, shut-down, sleep and resume times. Chips based on the Nehalem microarchitecture can go into an idle state faster than earlier chips, and Windows 7 is designed to take advantage of that capability, Alfs said.

The cooperation of Intel and Microsoft shouldn’t come as a surprise. Most PCs today come with Intel chips and Microsoft’s Windows operating system, so there is a benefit in both companies working together.

Intel and Microsoft have been collaborating for more than 20 years now, according to Lialias. “Our mutual goal was to provide the most responsive compute experience possible,” Lialias wrote.

The blog entry also sheds light on specific hardware-related improvements Microsoft is incorporating into the new OS, something the company has been quiet about. Microsoft wasn’t immediately available to comment on the topic.

Observers have criticized Microsoft’s previous operating systems for not taking full advantage of multicore and multithreaded chips. Windows 7 will do a more intelligent job of allocating tasks across hardware resources, said Jim McGregor, chief technology strategist with In-Stat.

The traditional way of boosting application performance on PCs was by cranking up CPU clock speed, McGregor said. That led to software being written in a sequential mode for execution on one core, with an increase in clock speed providing the performance boost. But over time, chip makers like Intel started adding cores to boost performance, as cranking up clock speed led to excessive heat dissipation and power consumption.

Software typically lags hardware development by three to five years, and software developers are still playing catch-up to hardware improvements. Even today, many consumer software applications are not designed to take advantage of multiple cores. But Windows 7 could encourage developers to start writing applications for multicore chips.

The past few years have also seen the emergence of solid-state drives, which are considered faster than hard drives. Intel and Microsoft are working on technologies to speed access to SSDs by including faster read and write capabilities. Intel plans to deliver firmware for its SSDs that supports the Trim command in Windows 7, which speeds up the writing and erasing of SSDs.

Microsoft is also incorporating DirectX 11 graphics drivers into Windows 7 to effectively break up tasks over multiple cores to boost application and graphics performance. Intel in June already launched new graphics drivers that work with Windows 7, but for now the drivers support only DirectX 10.

But Microsoft isn’t the first to focus on multicore OS design. Apple has changed the basic architecture of its upcoming Mac OS X 10.6 OS, code-named Snow Leopard, by introducing new features that tap into the processing power of multiple CPU and graphics cores. A number of enhancements allow the OS to divvy up tasks for simultaneous execution across cores.

How do I Recover Deleted Files? July 21, 2009

Posted by computerhelpandsupport in CPU Problems, Computer Help, Operating System, Windows 7, Windows Vista, Windows XP.
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This post provide computer technical support to recover deleted files from recyclebin and recover with file recovery program.You’re probably looking to better deleted files from your hard drive because you deleted a file you shouldn’t have. Don’t worry, at one time or added we’ve every needed to better deleted files from our computers.
Lucky for every of us there are some established ways to better deleted files that are usually very effective, so don’t lose wish yet!
Answer: You crapper better deleted files by restoring the deleted files from the Recycle Bin or you haw be healthy to better deleted files using a file feat program.
Even though I list two ways to better deleted files, it’s more of a troubleshooting process than a choice.
The Recycle Bin should be the first locate you countenance to better deleted files. A file feat information should be used to better deleted files only if the files have been emptied from the Recycle Bin.
Here’s the method you should use to better deleted files:
1.    Recover Deleted Files From the Recycle Bin. If you haven’t yet emptied the Recycle Bin, your deleted files will still be settled here. You crapper better deleted files from the Recycle Bin by only restoring the files to their original locations
2.   Recover Deleted Files with a Free File Recovery Program. If the files you’re looking for have already been emptied from the Recycle Bin, you crapper attempt to better them using a file feat program.

Important: You won’t always be healthy to better deleted files after they’ve left the Recycle Bin but a liberated file feat information is your best bet at this point. You crapper improve the ability of a file feat information to better deleted files by installing and streaming the information as soon as possible after deleting a file.

How to install or change a video driver July 15, 2009

Posted by computerhelpandsupport in Computer Help, Operating System, Software Issue, Windows 7, Windows Vista, Windows XP.
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This post describes how to install or change a video driver in Microsoft Windows 95, Microsoft Windows 98, or Microsoft Windows Millennium Edition.To install or change a video driver, use the method for your version of Microsoft Windows. This contain step by step computer support instruction to install video driver.

Windows 98 or Windows Millennium Edition
1. Click Start, point to Settings, and then click Control Panel.
2. Double-click Display.
3. Click the Settings tab.
4. Click Advanced.
5. On the Adapter tab, click Change.
6. Click Next.
7. Use one of the following methods to locate the installation files for the new video driver.

Method 1: Search for the new driver
1. Click Search for a better driver than the one your device is using now. (Recommended), and then click Next.
2. If the new driver is located on a floppy disk, insert the disk into the floppy disk drive, and then click to select the Floppy disk drives check box.

If the new driver is located on a CD-ROM, insert the CD-ROM into the CD-ROM or DVD-ROM drive, and then click to select the CD-ROM drive check box.

To check the Microsoft Windows Update Web site for an updated version of the driver, click to select the Microsoft Windows Update check box.

If you downloaded the video driver to a folder on your hard disk, or if the updated video driver is located in a share on your network, click to select the Specify a location check box, and then type the path to the updated driver in the text box.
3. Click Next.
4. To install the recommended video driver, click The updated driver (Recommended).

To install a different video driver that is compatible with your video adapter, click Install one of the other drivers, click View List, click the video driver that you want to use in the list of video drivers, and then click OK.

Method 2: Specify the location of the new driver
1. Click Display a list of all the drivers in a specific location, so you can select the driver you want, and then click Next.
2. In the Models box, click the model name of your video adapter.

To install a different video driver, click Show all hardware, click the appropriate manufacturer in the Manufacturers box, and then click the appropriate model in the Models box.
8. Click Next, and then click Next again.
9. Click Finish.
10. Click Close, and then click Close again.
11. When you are prompted to restart the computer, click Yes.

Windows 95

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click Display.
3. Click the Settings tab.
4. Click Change Display Type or Advanced Properties.
5. Under Adapter Type or on the Adapter tab, click Change.
6. In the Models box, click the model name of your video adapter.

To install a different video driver, click Show all hardware, click the appropriate manufacturer in the Manufacturers box, and then click the appropriate model in the Models box.

To install a manufacturer-supplied driver, click Have Disk, and then follow the instructions on the screen to install the driver from the disk.
7. Click OK, click Close, and then click Close again.
8. When you are prompted to restart the computer, click Yes.

Windows XP Service Pack 2 Support Tools June 23, 2009

Posted by computerhelpandsupport in Computer Help, Operating System, Windows XP.
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This post describes updates to the Windows Support Tools that are included in Microsoft Windows XP Service Pack 2 (SP2). If you are a support person or a network administrator, you can use the Windows Support Tools to manage networks and to troubleshoot problems.

Windows XP SP2 includes updates for the following Support Tools:

  • Ipseccmd.exe
  • Httpcfg.exe
  • Replmon.exe
  • Iadstools.dll
  • Extract.exe
  • Bitsadmin.exe
  • Netdom.exe

The Support Tools are not automatically installed when you install Windows XP SP2. To install the Support Tools on a computer that is running Windows XP, run the Setup.exe file from the \Support\Tools folder on the Windows XP CD.

The Windows XP Support Tools Help file is located in the Support.cab file. This Help file includes a description of each file and its associated syntax, sample output, and notes. See this Help for specific usage information for these tools. For additional help, type tool name/help at a command prompt, and then press ENTER.

Ipseccmd.exe
Use the Ipseccmd.exe tool to manage and monitor IPSec policies on computers that are running Windows XP. This tool has been updated to provide the following features:

  • Support for policy import or export operations.
  • Improved online help that you can access by using the /? option.
  • The removal of the Active Directory directory service storage option.
  • A persistent storage option.
  • A Show option to generate Group Policy object information.
  • The ability to dynamically turn on or turn off Oakley logging.

HTTPCfg.exe
The HTTP Configuration Utility (Httpcfg.exe) is included in the Microsoft Windows Server 2003 Support Tools. This tool is now included with the Windows XP Support Tools. Use this tool to set, delete, and query configuration information such as Namespace Reservation information, SSL Server Certificate information, and IP Listen List information for the HTTP driver (HTTP.SYS).

Replmon.exe
With the Active Directory Replication Monitor tool (Replmon.exe), you can view Active Directory replication, synchronization, and topology. This file is updated to resolve a problem where Replmon.exe cannot display more than 200 replication partners.

Iadstools.dll
The Iadstools.dll file is a helper DLL for the Active Directory Service Interfaces (ADSI). This file is updated to resolve a problem where the GetDirectPartnersEx function does not support more than 200 ConnectionObjects.

Extract.exe
With the Extract.exe tool, you can extract files from a CAB file. This file is updated to include bounds-checking to the option that you pass to the Extract command.

Bitsadmin.exe
The BITS Administration Utility is a command-line tool that controls the Background Intelligent Transfer Service (BITS) in Windows. This tool has been updated to provide the following functionality:

  • The /TRANSFER option transfers a single file by using a single command.
  • The /ADDFILESET option adds multiple files to a job by using a single command.
  • The /ADDFILEWITHRANGES option adds a file where only certain sections of that file must be downloaded.
  • The /REPLACEREMOTEPREFIX option changes the download location of a group of files.
  • The /SETACLFALGS option and the /GETACLFLAGS option enable the copying of file Access Control List (ACL) entries.
  • The /UTIL /SETIEPROXY option and the /UTIL /GETIEPROXY option set and retrieve the Internet Explorer proxy settings for the current user.
  • The /UTIL /VERSION option retrieves version information for the currently installed version of BITS.
  • The /UTIL /REPAIRSERVICE option repairs a corrupted BITS installation.

Netdom.exe
You can use the Netdom.exe command-line tool to join a computer to a domain or to manage a computer account.

  • The /JOINDOMAIN option joins a computer to a domain.
  • The /JOINWORKGROUP option joins a computer to a workgroup.
  • The /RENAME option renames the computer on the domain.