Microsoft Windows Users and iYogi Predict a Surge in Tech Support for Windows 7 Upgrades September 17, 2009
Posted by computerhelpandsupport in Computer Help, Operating System, Windows 7.1 comment so far
New York, NY (PRWEB) September 16, 2009 — iYogi, the on-demand tech services company with a unique global delivery model, announced today the results of a consumer poll regarding support concerns and predictions for the upcoming launch of the new Microsoft Windows 7 operating system. Based on responses from more than 1,000 Windows XP and Windows Vista users, 52 percent think that moving to a new operating system and moving their data is a hassle, suggesting some real frustrations on the near horizon. Nearly half (47 percent) think upgrading to Microsoft Windows 7 may require a call to technical support – potentially causing a huge backlog of support needs, as up to 40 million copies of Windows 7 are expected to be sold in 2009, according to IDC.
“We predict that more than 40 percent of XP users will generate support calls and inquiries globally this year and even more in 2010 as mass adoption kicks in and people face the prospect of dealing with an entirely new interface,” said Vishal Dhar, President Marketing & Co-founder of iYogi. “We estimate twice as many support calls for current Windows XP users than Windows Vista users, since Microsoft Windows XP users will require a ‘clean’ install including migrating applications, settings and drivers–a potentially arduous, time-intensive task.”
We predict that more than 40 percent of XP users will generate support calls and inquiries globally this year and even more in 2010 as mass adoption kicks in and people face the prospect of dealing with an entirely new interface
Additional survey findings reveal:
* 58 percent of users think they will or may upgrade to Windows 7, an encouraging number considering some of the backlash surrounding Vista
* Only 39 percent of users are aware that Windows 7 is launching soon, suggesting an increased flurry of help questions in the coming months as more people become aware of the upgrade options
iYogi has more has more than 90,000 annual subscribers and provides thousands of single incident sessions every day on a 24/7 basis. Its Global Delivery Platform delivers on the highest customer satisfaction benchmarks in the industry and gets smarter with every customer interaction, building a powerful knowledge base that provides unique customer insights on predictive needs to tech support.
ABOUT IYOGI
iYogi is a global on-demand services company that provides personalized computer support for consumers and small businesses in United States, United Kingdom, Canada and Australia. iYogi’s unique model, including proprietary technology iMantra and highly qualified technicians, is designed to eliminate computer-related stress and keep millions of digitally dependent consumers and small businesses always protected and productive. Only iYogi — with its proven global expertise delivery model, intelligent customer insight systems, easy-to-use self-help tools and automated PC optimization and computer support services – offers users a simple yet comprehensive path to digital serenity. iYogi has perfected the remote technical support model to overcome the current limitations of in-store, on-site, or call center services to become the fastest growing provider of support in the industry. Major resellers and technology companies are increasingly turning to iYogi to improve customer satisfaction, reduce return rates, and deliver a compelling new-value added offering to customers. For more information on iYogi and a detailed list of technologies supported, visit: www.iyogi.net.
How to Clear Information on Inserted CDs and DVDs August 18, 2009
Posted by computerhelpandsupport in Computer Help, Operating System, Software Issue, Windows 7, Windows Vista, Windows XP.add a comment
This post provide windows media player support to Prevent possible privacy violations by regularly clearing the Windows Media Player 10 cache information.
Windows Media Player 10 automatically stores information about CDs and DVDs that you insert into your machine, as well as some information about devices that you connect to your machine, such as digital audio players.
This information is kept in a cache for a variety of reasons. For example, when playing a CD on your computer with Windows Media Player, information about the CD, including album art, is displayed. If you happen to be offline when you replay the CD, since the information is in a cache, Windows Media Player can go ahead and show the album information.
While this cache information can be convenient, it can also be a privacy violation. If other people access your PC, it is possible for them to get information about the CDs and DVDs you view, plus information about the multimedia devices you have hooked up to your computer. Thus, if you want to delete this cache: Below given some technical support tips to delete Chache of Media player 10
1. Right-click on the Windows Media Player 10 title bar, choosing “Tools” – “Options”.
2. When the “Options” multi-tabbed dialog box appears, select the “Privacy” tab.
3. Underneath “History”, click “Clear Caches”.
4. Click “OK” to close the dialog box.
Note that depending on your needs, you may wish to clear this cache on a regular basis.
How to remove and replace an internal hard disk July 30, 2009
Posted by computerhelpandsupport in Computer Help, Operating System, Windows 7, Windows Vista, Windows XP.2 comments
This post provide technical support to remove or repalce an internal hard disk from your computer, to add or remove hard disk follow the given below three steps:
1.Turn off your computer, disconnect the power, and remove your computer’s cover. If you have a laptop, check the information from the manufacturer to find out if there is a panel you can remove to access the hard disk.
2.Unplug all cables connected to the hard disk, and then remove the hard disk. Pay attention to which cables you unplug, since you will plug the same cables into the new hard disk. If there are any screws holding in the hard disk, you’ll need a small screwdriver to unscrew them. Many hard disks slide in and out of the case on rails. If you have questions, check the information that came with your computer.
3.Insert the new hard disk and connect it to the same cables that are in the same places as the hard disk you removed. One cable connects the disk to the computer’s power supply, and the other cable connects the disk to the computer’s motherboard.
Microsoft, Intel design Windows 7 to be speedy July 27, 2009
Posted by computerhelpandsupport in CPU Problems, Operating System, Tech News, Windows 7, Windows XP.add a comment
(Network World Middle East Via Acquire Media NewsEdge) Collaboration with Microsoft could allow the software giant’s upcoming Windows 7 OS to take advantage of multithreaded and multicore Intel chips for faster application performance, according to an Intel official.
Microsoft and Intel are working together to give Windows 7 the ability to better identify resources available and break up application processing over multiple chip cores and threads.
A feature called SMT parking allows Windows 7 to take advantage of Intel hyper threading technology for “better performance on hyperthreaded, multicore Intel processors,” wrote Joachim Lialias, an Intel alliance manager, in a blog entry on Microsoft’s Web site that was posted late Wednesday.
This feature will help users break up tasks like video encoding and image filtering over multiple task-execution threads, said George Alfs, an Intel spokesman. “The more cores you have, the better,” Alfs said. Intel chips based on its new Nehalem architecture are capable of running two threads per core, and ultimately all of Intel’s laptop and desktop chips will be based on Nehalem, Alfs said.
The companies also worked together on technologies that could allow Windows 7 to boot and shut down faster, Alfs said. Driver and BIOS-level improvement could improve the start, shut-down, sleep and resume times. Chips based on the Nehalem microarchitecture can go into an idle state faster than earlier chips, and Windows 7 is designed to take advantage of that capability, Alfs said.
The cooperation of Intel and Microsoft shouldn’t come as a surprise. Most PCs today come with Intel chips and Microsoft’s Windows operating system, so there is a benefit in both companies working together.
Intel and Microsoft have been collaborating for more than 20 years now, according to Lialias. “Our mutual goal was to provide the most responsive compute experience possible,” Lialias wrote.
The blog entry also sheds light on specific hardware-related improvements Microsoft is incorporating into the new OS, something the company has been quiet about. Microsoft wasn’t immediately available to comment on the topic.
Observers have criticized Microsoft’s previous operating systems for not taking full advantage of multicore and multithreaded chips. Windows 7 will do a more intelligent job of allocating tasks across hardware resources, said Jim McGregor, chief technology strategist with In-Stat.
The traditional way of boosting application performance on PCs was by cranking up CPU clock speed, McGregor said. That led to software being written in a sequential mode for execution on one core, with an increase in clock speed providing the performance boost. But over time, chip makers like Intel started adding cores to boost performance, as cranking up clock speed led to excessive heat dissipation and power consumption.
Software typically lags hardware development by three to five years, and software developers are still playing catch-up to hardware improvements. Even today, many consumer software applications are not designed to take advantage of multiple cores. But Windows 7 could encourage developers to start writing applications for multicore chips.
The past few years have also seen the emergence of solid-state drives, which are considered faster than hard drives. Intel and Microsoft are working on technologies to speed access to SSDs by including faster read and write capabilities. Intel plans to deliver firmware for its SSDs that supports the Trim command in Windows 7, which speeds up the writing and erasing of SSDs.
Microsoft is also incorporating DirectX 11 graphics drivers into Windows 7 to effectively break up tasks over multiple cores to boost application and graphics performance. Intel in June already launched new graphics drivers that work with Windows 7, but for now the drivers support only DirectX 10.
But Microsoft isn’t the first to focus on multicore OS design. Apple has changed the basic architecture of its upcoming Mac OS X 10.6 OS, code-named Snow Leopard, by introducing new features that tap into the processing power of multiple CPU and graphics cores. A number of enhancements allow the OS to divvy up tasks for simultaneous execution across cores.
How do I Recover Deleted Files? July 21, 2009
Posted by computerhelpandsupport in CPU Problems, Computer Help, Operating System, Windows 7, Windows Vista, Windows XP.Tags: computer technical support, data backup support, Fix Computer Problems, recover deleted file
1 comment so far
This post provide computer technical support to recover deleted files from recyclebin and recover with file recovery program.You’re probably looking to better deleted files from your hard drive because you deleted a file you shouldn’t have. Don’t worry, at one time or added we’ve every needed to better deleted files from our computers.
Lucky for every of us there are some established ways to better deleted files that are usually very effective, so don’t lose wish yet!
Answer: You crapper better deleted files by restoring the deleted files from the Recycle Bin or you haw be healthy to better deleted files using a file feat program.
Even though I list two ways to better deleted files, it’s more of a troubleshooting process than a choice.
The Recycle Bin should be the first locate you countenance to better deleted files. A file feat information should be used to better deleted files only if the files have been emptied from the Recycle Bin.
Here’s the method you should use to better deleted files:
1. Recover Deleted Files From the Recycle Bin. If you haven’t yet emptied the Recycle Bin, your deleted files will still be settled here. You crapper better deleted files from the Recycle Bin by only restoring the files to their original locations
2. Recover Deleted Files with a Free File Recovery Program. If the files you’re looking for have already been emptied from the Recycle Bin, you crapper attempt to better them using a file feat program.
Important: You won’t always be healthy to better deleted files after they’ve left the Recycle Bin but a liberated file feat information is your best bet at this point. You crapper improve the ability of a file feat information to better deleted files by installing and streaming the information as soon as possible after deleting a file.
How to install or change a video driver July 15, 2009
Posted by computerhelpandsupport in Computer Help, Operating System, Software Issue, Windows 7, Windows Vista, Windows XP.1 comment so far
This post describes how to install or change a video driver in Microsoft Windows 95, Microsoft Windows 98, or Microsoft Windows Millennium Edition.To install or change a video driver, use the method for your version of Microsoft Windows. This contain step by step computer support instruction to install video driver.
Windows 98 or Windows Millennium Edition
1. Click Start, point to Settings, and then click Control Panel.
2. Double-click Display.
3. Click the Settings tab.
4. Click Advanced.
5. On the Adapter tab, click Change.
6. Click Next.
7. Use one of the following methods to locate the installation files for the new video driver.
Method 1: Search for the new driver
1. Click Search for a better driver than the one your device is using now. (Recommended), and then click Next.
2. If the new driver is located on a floppy disk, insert the disk into the floppy disk drive, and then click to select the Floppy disk drives check box.
If the new driver is located on a CD-ROM, insert the CD-ROM into the CD-ROM or DVD-ROM drive, and then click to select the CD-ROM drive check box.
To check the Microsoft Windows Update Web site for an updated version of the driver, click to select the Microsoft Windows Update check box.
If you downloaded the video driver to a folder on your hard disk, or if the updated video driver is located in a share on your network, click to select the Specify a location check box, and then type the path to the updated driver in the text box.
3. Click Next.
4. To install the recommended video driver, click The updated driver (Recommended).
To install a different video driver that is compatible with your video adapter, click Install one of the other drivers, click View List, click the video driver that you want to use in the list of video drivers, and then click OK.
Method 2: Specify the location of the new driver
1. Click Display a list of all the drivers in a specific location, so you can select the driver you want, and then click Next.
2. In the Models box, click the model name of your video adapter.
To install a different video driver, click Show all hardware, click the appropriate manufacturer in the Manufacturers box, and then click the appropriate model in the Models box.
8. Click Next, and then click Next again.
9. Click Finish.
10. Click Close, and then click Close again.
11. When you are prompted to restart the computer, click Yes.
Windows 95
1. Click Start, point to Settings, and then click Control Panel.
2. Double-click Display.
3. Click the Settings tab.
4. Click Change Display Type or Advanced Properties.
5. Under Adapter Type or on the Adapter tab, click Change.
6. In the Models box, click the model name of your video adapter.
To install a different video driver, click Show all hardware, click the appropriate manufacturer in the Manufacturers box, and then click the appropriate model in the Models box.
To install a manufacturer-supplied driver, click Have Disk, and then follow the instructions on the screen to install the driver from the disk.
7. Click OK, click Close, and then click Close again.
8. When you are prompted to restart the computer, click Yes.
Fix Memory Parity Errors May 27, 2009
Posted by computerhelpandsupport in Computer Help, Operating System, Windows 7, Windows Vista, Windows XP.1 comment so far
This post discusses the extensive study in determining the causes of some NMI memory parity errors in Windows with the aid of a high tech SIMM tester. The results are not conclusive, and the research into this is ongoing.
Both IBM OS/2 2.x and Windows seem to experience problems that appear to be associated with system memory in some circumstances. It can be frustrating to have a system that is able to run DOS, Windows 3.1, or OS/2 1.x and suddenly find it cannot run Windows due to this problem. The first issue to clear up is that not all NMI errors are due to memory. Other boards in the system can cause this problem, and components directly on the system motherboard can be at fault.
The memory is not functioning at the specified access rate as required by the system board. If the system specification calls for 80 ns access rate, Windows most likely fails if memory is accessing at a slower rate such as 90 ns. Even though the chips may be marked as 80 ns, in testing, some fail to meet this access rate. Quite often memory chips run at a slower speed when they reach operating temperature. This produces an effect called “speed drift.” The symptoms are a system which runs Windows when first turned on; however, after 15 minutes or so, the system starts having memory errors. A high quality SIMM tester can cycle the chips through various voltage and heat cycles, so this is fairly easy to see.
The memory is not functioning at the specified access rate as required by the system board. If the system specification calls for 80 ns access rate, Windows most likely fails if memory is accessing at a slower rate such as 90 ns. Even though the chips may be marked as 80 ns, in testing, some fail to meet this access rate. Quite often memory chips run at a slower speed when they reach operating temperature. This produces an effect called “speed drift.” The symptoms are a system which runs Windows when first turned on; however, after 15 minutes or so, the system starts having memory errors. A high quality SIMM tester can cycle the chips through various voltage and heat cycles, so this is fairly easy to see.
To fix this memory Parity Errors Simply follow this Computer Support Services
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Windows 7 Available for free Download on 5 May May 4, 2009
Posted by computerhelpandsupport in Computer Help, Windows 7, Windows XP.1 comment so far
Thank you very much for your help in testing the Windows 7 Beta. Your feedback is invaluable in helping make Windows 7 a high quality operating system. With your help, we have reached the next major milestone on the journey to Windows 7: the Release Candidate (RC).
As of May 5th, PC users will be able to get free access to an entire year of Microsoft’s new operating system, Windows 7.
All users of the Windows 7 Release Candidate (including Windows Vista users who have upgraded to the Release Candidate) must do a clean installation of Windows 7 RTM. Please keep this is mind as you consider downloading the Release Candidate as opposed to waiting for the general availability release.The RC includes a couple of new features like; Remote Media Streaming, which allows you to stream stuff from your home PC to your work PC, for example, and in pro versions, Windows XP Mode. The beta versionThe RC includes a couple of new features like; Remote Media Streaming, which allows you to stream stuff from your home PC to your work PC, for example, and in pro versions, Windows XP Mode. The beta version
The Windows 7 RC will be the last major pre-release milestone for Microsoft’s next Windows version which is speculated to roll out either late 2009 or early 2010.
Vista, the last Operating System update from Microsoft, received a significant amount of bad reviews from users for being too complex and not being compatible with older software programs.
Windows XP holdouts are being told they will have to upgrade to Vista to make a transition to Windows 7.
“Windows 7 shows significant promise,” Forrester Research analyst Ben Gray wrote in a independent report. “Start preparing for it now, and the best way to prepare for Windows 7 is by deploying Windows Vista. Short of that, begin testing your applications and hardware for compatibility against Windows Vista; it will pay off with greater compatibility with Windows 7.”
System Requirement for Windows 7
Download Here
Technet Downloads:
Windows 7 RC (x86) – DVD (English)
Windows 7 RC (x64) – DVD (English)
Windows 7 RC Language Pack (x86) – DVD (English)
Windows 7 RC Language Pack (x64) – DVD (English)
Windows 7 RC Checked Build (x86) – DVD (English)
Windows 7 RC Checked Build (x64) – DVD (English)
Windows 7 RC Release Notes (English)
MSDN Downloads:
Windows 7 RC (x86) – DVD (English)
Windows 7 RC (x64) – DVD (English)
Windows 7 RC Language Pack (x86) – DVD (English)
Windows 7 RC Language Pack (x64) – DVD (English)
Windows 7 RC Checked Build (x86) – DVD (English)
Windows 7 RC Checked Build (x64) – DVD (English)
